Femme Fatale Return Policy

Customer Service:
Email: ConsultantSupport@FemmeFataleParties.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)
Phone Number: 844-232-8253 (866-4fatale)

What if I want to make an exchange?
ANSWER: We do not accept or do exchanges.

Femme Fatale will however accept any returns before 15 days for a full refund and after that up to 30 days for in store credit. It is our goal to ensure that you have a great experience while on Femme Fatale products. Please notify service@femmefataleparties.com and/or your Femme Fatale distributor if you would like to make a return.

How do I make a return?
ANSWER: To return an item, your items must be unopened and in the same condition received. Any item in its original condition may be returned up to 15 days for full refund and up to 30 days for store credit. The customer is responsible for paying shipping costs for returning items. Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund. 

*SALE items are FINAL SALE. They will not be accepted for exchange or returns.

Femme Fatale Distributor Returns
If within the first 30 days of the original purchase, you are not satisfied with the product, you may contact support@femmefatale.com to return the unused portion of the product for a full refund, minus shipping and handling charges. 

Between 30 and 90 days, if you are not 100% satisfied with our products or are unable to sell them, you may return the items for a refund if the products are in resalable condition. (*Resalable condition means in sealed enclosed boxes with wrapper intact.) The refund shall be 70% percent of the original price for all returned product. Any shipping and handling charges incurred will not be refunded.

If within 30 days of the expected reported delivery date, you do not notify service@femmefataleparties.com of a problem with the receipt of your order, including but not limited to, failure to receive the product, improper sealing, damaged to the container, quality of the internal product, and/or receipt of wrong product, refunds or exchanges will not be given. 

Distributor Activation Fee / Consultant Hosting Fee:
Distributor Activation / Consultant Hosting Fees are non-refundable.

Femme Fatale Parties, Inc.
P.O BOX 33003, Lakeview R.O
Windsor, ON  N8S3A6
844-232-8253 (866-4fatale)

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